Check-In and Checkout Policy

In order to check-in, guests must be a minimum of eighteen years of age. Guests below eighteen years of age must be accompanied by a registered adult at the time of check-in to occupy a room. Room keys will only be issued to guests registered to the room and who can provide government-issued photo identification. Check-in time is 3 pm, and checkout time is 11 am. Early check-in and late checkout requests are subject to room availability on the days of arrival and departure. Should you wish to make such a request, please contact our Front Desk team any time prior to your arrival or during your stay.

Payment Policy

Guests must provide a valid method of payment along with a piece of government-issued photo identification at the time of check-in. An amount corresponding to the room rate and taxes, as well as an incidental charge of $150, will be authorised as a security deposit. If you are using a debit card as your method of payment, a $300 incidental charge will be taken.

Noise Policy

At The Pearle Hotel & Spa, we strive to provide a peaceful and comfortable environment for all of our guests, in accordance with the City of Burlington By-law 019-2003 and the Provincial Noise Guidelines. Please respect the quiet hours of our hotel, which are from 10 pm until 7 am. Please keep noise levels to a minimum and refrain from disturbing other guests during these hours by playing loud music, speaking in loud tones, leaving your room door ajar, or otherwise producing excessive noise. A warning will be issued upon the first receipt of a noise complaint. A second noise complaint will result in a $500 recovery fee being charged. Upon receipt of a third complaint, a further $500 recovery fee will be charged, and, if necessary, The Pearle Hotel & Spa also reserves the right to call emergency authorities to assist with the removal of guests from the property.

Room Capacity

Due to both design and the regional fire code, our guest rooms can accommodate a specific number of guests. The maximum number of guests each room type can accommodate is specified on our website and at the time of booking. For safety reasons, and to ensure that all guests have a comfortable stay, we ask that you do not exceed the maximum occupancy of your room. Private gatherings in guest rooms are not permitted. Only guests registered to a specific room may occupy the room’s terrace between the hours of 10 pm and 7 am.

Damages

As a registered guest of The Pearle Hotel & Spa, you accept full responsibility for any breakages, losses, and/or damages caused to The Pearle Hotel & Spa directly or indirectly by you or by any other occupants/guests you host on the property. Damages are not limited to physical destruction of property but may also include any compensation The Pearle Hotel & Spa must provide to other persons as a direct result of disturbances caused by you or by any other occupants/guests you host on the property. The Pearle Hotel & Spa has a zero tolerance policy for any harassment, threatening, or aggressive behaviour directed towards any of its staff or guests. The Pearle Hotel & Spa reserves the right to monetarily recover any damages.

Non-Smoking and Non-Vaping Policy

The Pearle Hotel & Spa is a non-smoking and non-vaping hotel. Smoking of any kind, including use of cannabis or of e-cigarettes, is prohibited in all of our guest rooms, public areas, and outside spaces, such as guest room terraces. No smoking of any kind is permitted within nine metres of any entrance to the building. For more information, see the Halton Region By-Law No. 40-20, the Halton Region By-Law 40-21, and the Smoke-Free Ontario Act, 2017. If evidence of smoking is found, a CAD $500 recovery fee will be charged per incident.

Alcohol Policy

The Pearle Hotel & Spa has a zero-tolerance policy for any alcohol use which affects the health and well-being of its guests, visitors, employees, or threatens the physical property of The Pearle Hotel & Spa. Alcoholic beverages may not be consumed in hallways or other public areas. All alcohol consumption must remain in compliance with provincial liquor laws.

Pet Policy

The Pearle Hotel & Spa is a pet-friendly hotel, and we look forward to providing you and your furry companion with a memorable stay! To ensure the comfort of our guests, we ask that you adhere to our pet policy. All pets must remain well-behaved while at The Pearle Hotel & Spa, and while in public areas, all pets must be leashed, caged, or firmly held. A maximum of two pets are permitted in each guest room, and they must not be left unattended at any time. In the event that a complaint is made due to excessive noise from a pet, The Pearle Hotel reserves the right to require the immediate removal of the pet should the guest fail to handle the situation. A pet fee of CAD $50 per room will be charged per stay.

Parking Policy

At The Pearle Hotel & Spa, only valet parking is available. Should guests wish to self-park, they must do so off-property. Current valet parking rates are available on our website or by contacting the Front Desk and are subject to change.

Lost & Found Policy

In the unfortunate event that you lose a personal belonging while at The Pearle Hotel & Spa, we will make every effort to locate your missing property and return it to you. Missing items should be reported to us as soon as possible. If your item is located after you have left the property, you can either pick the item up yourself or designate another individual to retrieve it for you, or you can pay to have the item shipped to you. Please note that lost & found items will be held for a maximum of 90 days. Any items not claimed after this period will be discarded. No compensation will be provided for the misplacement of personal items.

Wedding Photography

Couples celebrating their wedding reception at The Pearle Hotel & Spa have exclusivity over the venue for photography. As such, photography by non-Pearle Hotel & Spa wedding couples is restricted in all shared areas within and outside The Pearle Hotel & Spa. If you are a guest of the hotel, you are welcome to take photography within your hotel room. There are many excellent locations in the surrounding areas for photography and we would be pleased to provide you with a list of recommendations.

By staying at The Pearle Hotel & Spa, you agree to comply with the terms and conditions outlined above. If you have any questions or concerns, please do not hesitate to contact the Front Desk at any point prior to or during your stay.